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  • Storage management software increases visibility and control with performance and configuration analysis. Traditional or software defined storage environments.
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      Support Services
      ProSupport for Enterprise (formerly Enhanced, Premium Support)

      24x7 remote technical support, options for next business day or 4-hour mission critical onsite response, automated issue detection, self-service case initiation, and hypervisor, operating environment software and OS support  

      ProSupport Plus for Enterprise

       

      Includes all ProSupport for Enterprise features, plus priority access to ProSupport Plus engineers, a designated Technology Service Manager, regular assessments and recommendations, monthly reporting, and systems maintenance guidance  

       

      Professional Services
      Planning Services Facilitates your transition from legacy management tools to next-generation software. Focus is on activities ranging from SLA management assessments to residents assisting with day-to-day management and operations of ViPR SRM. EMC also offers professional services to help your infrastructure and IT processes transition to Software Defined Storage, accelerating your adoption of cloud.
      Deployment Services

      Helps you rapidly deploy ViPR SRM. Includes setup of the dashboard and reports as well as basic knowledge transfer pertaining to best practices. Establishes architecture for a full scale deployment for all components of ViPR SRM in your environment.

      Operational Services Customization and Integration Services address complex use cases and increase the reliability and operational efficiency of your storage infrastructure. Designed to address your unique ViPR SRM reporting requirements, these consultative services target areas that provide the greatest financial and operational benefits.
      Managed Services Helps manage infrastructure operations to supplement knowledge, expertise, and resource gaps. Includes residency services to support infrastructure management and knowledge transfer to ensure successful implementation of new technologies and best practices. Subject Matter Experts are deployed to address storage resource management and reporting.
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